How Veteran Medical Disability Group collects, uses, and protects your information — including the SMS text messaging consent, STOP opt-out, and HIPAA terms required for A2P (10DLC) message campaign approval.
Generates a print-ready PDF copy for your compliance records and A2P / 10DLC campaign submission.
Veteran Medical Disability Group ("we," "us," or "our") is a veteran-assisted, HIPAA-compliant network of licensed medical providers offering independent medical evaluations, Nexus Letters, DBQs, and C&P exam guidance for veterans pursuing VA disability claims.
This Privacy Policy explains how we collect, use, disclose, and protect your personal and health information when you visit our website, use our secure document upload portal, or interact with us by phone, SMS text message, email, or telehealth. By submitting your information or checking the consent box on any of our forms, you acknowledge that you have read and agree to the practices described here.
We use the information we collect to:
By providing your phone number and checking the consent box on our intake forms, you expressly consent to receive SMS text messages and phone calls from Veteran Medical Disability Group at the telephone number you provided. This consent applies to all mobile numbers associated with your case.
Message and data rates may apply to messages sent by Veteran Medical Disability Group. The frequency of messages varies based on your case, but is typically limited to appointment confirmations, case-status updates, and time-sensitive coordination — generally no more than 2–5 messages per week. You are responsible for any message and data charges imposed by your wireless carrier.
You may opt out of receiving SMS text messages at any time by replying STOP to any message we send, or by texting STOP to (334) 412-3729. Upon receiving your opt-out request, we will:
Opting out of SMS does not affect your ability to receive telephone calls or email, which are governed separately below. To opt out of calls, see Section 5. To opt out of email, use the unsubscribe link or contact us directly.
Veteran Medical Disability Group sends SMS messages through a registered A2P 10DLC (Application-to-Person 10-Digit Long Code) messaging campaign in compliance with the U.S. wireless carriers' Campaign Registry requirements. Your consent is a condition of receiving SMS communications from us, and we maintain a record of that consent as proof of your authorization.
By providing your phone number, you also consent to receive telephone calls from Veteran Medical Disability Group and our licensed medical providers regarding your case review, evaluation scheduling, and document status. This includes calls made using an automatic telephone dialing system where permitted by law. You may withdraw your call consent at any time by emailing info@veteranmedicaldisability.com or calling (334) 412-3729 and requesting to be placed on our internal do-not-call list.
We send case-related communications to the email address you provide. Where applicable, transactional and service-related emails are not marketing and may be sent without an opt-out. Marketing emails, where we send any, will include a one-click unsubscribe link and will honor your opt-out within 10 business days. You may also unsubscribe by emailing info@veteranmedicaldisability.com.
Veteran Medical Disability Group is a HIPAA-compliant organization. All Protected Health Information (PHI) you submit through our secure document portal — including your C-File, service treatment records, DD-214, private medical records, and past disability claims documents — is transmitted over an encrypted, HIPAA-compliant connection and stored encrypted at rest. Access to your PHI is restricted to our licensed medical team and authorized administrative staff on a need-to-know basis.
We do not sell your protected health information. We share PHI only as necessary to deliver our services, with your authorization, or as required by law. Our providers follow HIPAA Privacy Rule and Security Rule standards, and we maintain Business Associate Agreements with any vendor that handles PHI on our behalf.
We implement industry-standard safeguards to protect your information, including TLS/SSL encryption in transit, AES encryption at rest, access controls, and regular security reviews. No method of transmission or electronic storage is fully secure, but we take reasonable measures to protect your data and comply with HIPAA, state breach-notification laws, and carrier A2P requirements.
Depending on your state of residence, you may have the right to:
To exercise any of these rights, contact us at info@veteranmedicaldisability.com or (334) 412-3729. We respond to verified requests within 30 days.
We retain your medical records and case files for the period required by HIPAA and applicable state law (generally a minimum of six years from last contact). We retain SMS and email consent records, opt-out requests, and message logs for the period required by carrier A2P / 10DLC and TCPA compliance — typically a minimum of four years. After the retention period, data is securely destroyed.
Our services are intended for adults. We do not knowingly collect information from individuals under 18. If we learn we have collected information from a minor, we will delete it promptly.
We may update this Privacy Policy to reflect changes in our practices, legal requirements, or A2P carrier rules. We will post the updated version on this page with a revised "Last updated" date. For material changes to SMS or call consent terms, we will notify you by SMS, email, or a notice on our site before the changes take effect. Continued use of our services after changes constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy, our SMS or phone consent practices, or your rights under HIPAA, contact us: